Note: Your purchased products will not be delivered until we have this confirmation.
Q. How to change my account personal information and shipping address?
- Log-in your account → Click on “My Orders” → Click “View Addresses” → Edit your account information and Shipping address here.
Q. What is the product's transaction currency?
The default currency is SGD (Singapore Dollar).
Q. How long does the delivery usually takes?
Once the order confirmed, we will try to ship it out in 1-3 working days depending on stock availability except for Pre-Order products. We hope for your kind understanding & patience.
Q. I'm not living in Singapore, can I purchase from you?
We are happy to ship to other countries, please get in touch with our Customer Service team to obtain a quote.
Q. Can I cancel an existing order that have been made?
Yes, only if the order is still on pending status.
- Please send an email to our customers service email at firstname.lastname@example.org with the message title “Request to cancel order” in order to inform us about the cancellation order.
- Shipped or processed orders are non-cancellable.
Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to email@example.com to get in touch with us!
Returned Parcel Due To Non Acknowledgement
If the parcel was returned due to non-collection at the branch (usually within 7 working days), the parcel will be returned. We charge a restocking fee of $5 or 10% of the total amount (whichever is higher) plus the postage fee for re-shipping or cancellation of order.
Please contact us at firstname.lastname@example.org if you have any questions or doubts.