Frequently Asked Questions (FAQs)

To order your purchase :-
  1. Click “Add to cart” button on the products that you wish to purchase. Or straight away proceed to check out with current product by clicking on "Buy It Now".
  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You'll reach the checkout page select your preferred detail login to your account using your Username and Password. If you don't have an account created yet, you may also just fill in your detail before proceeding to "Continue to shipping method" button.
  4. Once confirm your shipping method proceed to “Continue to payment method”.
  5. Select your prefer payment method.
  6. Lastly click on “Complete Order” to proceed to thank you page.

Premika offers various kind of Payment Methods as shown below :-

1. Credit Card

  • Via Paypal (Visa or Mastercard / Paypal Funds) 

2. Invoice / Cheque / Offline Bank Transfer

  • Bank : Maybank Singapore Limited
  • Bank Account : 04091074817
  • Account Name : PREMIKA PTE. LTD


After making payment, please send us the following payment details :
Payment Notification

OR

Send via email to : support@premika.store with below detail  :
------------------ Copy Below Email ---------------------
Payment Notification
  • Name :
  • Email Address :
  • Contact Number :
  • Order ID :
  • Proof of Payment : *Attachment of bank pay slip scan or print screen from PC/Mobile*

------------------ End Of Copy Below Email ---------------------

 

Note: Your purchased products will not be delivered until we have this confirmation.

  • Log-in your account → Click on “My Orders” → Click “View Addresses” → Edit your account information and Shipping address here.
  1. Click on “Forgot Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.
Yes,  only if the order is still on pending status.
  • Please send an email to our customers service email at support@premika.store with the message title “Request to cancel order” in order to inform us about the cancellation order.
  • Shipped or processed orders are non-cancellable.
The default currency is SGD (Singapore Dollar).
Overseas products are sold by sellers from outside Singapore. You can identify an Overseas product by looking for "Ships from Overseas" stated on the respective product page under "Description" tab.
Delivery usually will takes about 5 to 14 working days depending on stock availability.
The expected delivery time for Overseas Products are calculated based on the seller’s origin, and your location. For the most accurate delivery estimate, we'll provide you the tracking number and you may track your items on the respective courier tracking. We are working hard to shorten delivery times and bring you the biggest selection of products from overseas. We appreciate your understanding! Note: If customs clearance procedures are required, there might be delays beyond our original delivery estimates.
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to support@premika.store or call +6018-3690168 to get in touch with us !

If You Have More Questions

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